Depict - We're investigating availability issues of our shopper facing APIs – Incident details

All systems operational

We're investigating availability issues of our shopper facing APIs

Resolved
Major outage
Started 7 days agoLasted about 1 hour

Affected

API - Shopper Facing

Major outage from 6:39 AM to 7:11 AM, Partial outage from 7:11 AM to 7:29 AM

Collections / Search

Major outage from 6:39 AM to 7:11 AM, Partial outage from 7:11 AM to 7:29 AM

Recommendations

Major outage from 6:39 AM to 7:11 AM, Partial outage from 7:11 AM to 7:29 AM

Portal (app.depict.ai)

Operational from 6:39 AM to 7:03 AM, Major outage from 7:03 AM to 7:11 AM, Operational from 7:11 AM to 7:29 AM

Portal (Supergrid merchandising app)

Operational from 6:39 AM to 7:03 AM, Major outage from 7:03 AM to 7:11 AM, Operational from 7:11 AM to 7:29 AM

Ingestion (Supergrid merchandising app)

Operational from 6:39 AM to 7:03 AM, Major outage from 7:03 AM to 7:11 AM, Operational from 7:11 AM to 7:29 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the recovery.

  • Identified
    Identified

    We are seeing recovery for some customers. We are continuing to work on a fix for this incident.

  • Investigating
    Investigating
    We are currently investigating this incident.