Duration: 10 minutes

Affected Components: Collections / Search

Jul 23, 20:00:00 GMT+0
Investigating - We are currently investigating this incident..

Jul 23, 20:10:00 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 42 minutes

Affected Components: Collections / Search

Jul 23, 17:36:00 GMT+0
Identified - Ongoing investigation into stability issues with search and collections..

Jul 23, 19:17:44 GMT+0
Resolved - This incident has been resolved..

Duration: 22 minutes

Affected Components: Collections / Search

Jun 10, 12:23:00 GMT+0
Investigating - We are currently investigating this incident..

Jun 10, 12:39:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 10, 12:42:00 GMT+0
Resolved - This incident has been resolved..

Duration: 5 minutes

Affected Components: Recommendations, Collections / Search

Jun 9, 01:00:00 GMT+0
Identified - Downtime should be a couple minutes at most, potentially there will be two blips though with around 11 minutes in-between.

Jun 9, 01:02:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 9, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 25 minutes

Affected Components: Portal (Supergrid merchandising app)

Jun 8, 08:31:00 GMT+0
Investigating - We are currently investigating this incident..

Jun 8, 08:56:00 GMT+0
Resolved - This incident has been resolved..

Duration: 51 minutes

Affected Components: Recommendations, Ingestion (Centra & Custom Shopify apps), Collections / Search

May 21, 07:03:11 GMT+0
Identified - We are seeing recovery for some customers. We are continuing to work on a fix for this incident..

May 21, 07:11:18 GMT+0
Monitoring - We implemented a fix and are currently monitoring the recovery..

May 21, 07:29:58 GMT+0
Resolved - This incident has been resolved..

May 21, 06:39:00 GMT+0
Investigating - We are currently investigating this incident..

Duration: 1 hour and 10 minutes

Affected Components: Recommendations, Collections / Search

May 17, 18:30:56 GMT+0
Investigating - The realtime API is showing degraded availability for a small percentage of customers.

May 17, 19:41:00 GMT+0
Resolved - This incident has been resolved..

Duration: 20 minutes

Affected Components: Recommendations, Ingestion (Centra & Custom Shopify apps), Portal (app.depict.ai), Collections / Search

Apr 1, 20:30:00 GMT+0
Identified - As part of our standard operational procedures and ongoing commitment to platform performance, our engineering team has scheduled a routine deployment for this week. We are notifying you in advance as a best practice for transparency. Here are the details for the upcoming maintenance window: * **Scheduled Time:** This Wednesday at 10:30 PM UTC+2 * **Estimated Duration:** Approximately 20 minutes * **Anticipated Impact:** No service disruption is expected. Our system is design so your storefront remains fully operational throughout this process. To mitigate any potential risks, our engineering and QA teams will actively monitor the deployment and conduct testing to verify system integrity during the release window. For real-time updates and system status, please refer to our official status page at <https://status.depict.ai/>. Maintaining reliable service for your daily operations remains our priority. If you or your technical team have any questions regarding this scheduled update, please don't hesitate to reach out.for a scheduled maintenance during that time..

Apr 1, 20:30:01 GMT+0
Identified - Maintenance is now in progress.

Apr 1, 20:50:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 30 minutes

Affected Components: Recommendations, Portal (app.depict.ai), Collections / Search

Mar 24, 07:00:00 GMT+0
Identified - Please be advised that we will be performing scheduled maintenance to rotate the configurations on our load balancers on March 24th at 08:00 Stockholm time. Because our load balancers are configured for High Availability (HA), we do not expect any service interruptions or downtime during this process. Traffic will be seamlessly routed through active, redundant nodes while the configurations are updated sequentially. This is a routine operational task to ensure our network infrastructure remains secure, up-to-date, and fully optimized. While we anticipate a completely transparent update, our engineering team will be actively monitoring system health throughout the window. If you experience any unexpected anomalies during or after this timeframe, please reach out..

Mar 24, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 24, 07:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 8 minutes

Affected Components: Recommendations, Ingestion (Centra & Custom Shopify apps), Portal (app.depict.ai), Collections / Search

Mar 4, 09:48:00 GMT+0
Investigating - We are currently investigating this incident..

Mar 4, 09:56:00 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 30 minutes

Affected Components: Collections / Search, , API - Shopper Facing →

Jun 17, 19:00:00 GMT+0
Investigating - We are currently investigating this incident..

Jun 17, 21:30:00 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 28 minutes

Affected Components: Recommendations, Collections / Search

Mar 11, 15:37:32 GMT+0
Identified - We are working with Centra on a fix for this incident..

Mar 11, 15:56:38 GMT+0
Identified - Centra has identified the issue and are working on resolving it.

Mar 11, 17:05:08 GMT+0
Resolved - This incident has been resolved by Centra. There might be some delay in seeing the resolution as our syncs are catching up. But all should be back to normal in around 30min.

Duration: 30 minutes

Affected Components: Collections / Search, Portal (app.depict.ai)

Feb 26, 12:16:26 GMT+0
Identified - PLP and Search requests are not responding. Fix has been deployed but must propagate through our system.

Feb 26, 12:20:42 GMT+0
Monitoring - Most traffic is now restored to normal.

Feb 26, 12:46:55 GMT+0
Resolved - This incident has been resolved..

Duration: 14 minutes

Affected Components: Collections / Search, Portal (app.depict.ai)

Oct 25, 15:48:47 GMT+0
Monitoring - Service is gradually being restored, should start seeing results.

Oct 25, 15:51:42 GMT+0
Resolved - Fully operational now.

Oct 25, 15:30:00 GMT+0
Identified - Search and collections for non-shopify-app customers is currently returning no results. We are aware of the issue and attempting to restore service as quickly as possible..

Duration: 1 minute

Affected Components: Portal (app.depict.ai)

Aug 5, 09:35:04 GMT+0
Identified - Due to a misconfiguration, our app config portal is currently down. It should be back in a few minutes..

Aug 5, 09:36:31 GMT+0
Resolved - The portal is now working again..

Duration: 42 minutes

Affected Components: Shopify Admin, Portal (app.depict.ai)

May 28, 07:32:31 GMT+0
Investigating - \[retroactively\] We were investigating performance degredation in the admin backend..

May 28, 08:00:00 GMT+0
Monitoring - \[retroactively\] We implemented a fix and are currently monitoring the result..

May 28, 08:15:00 GMT+0
Resolved - \[retroactively\] This incident has been resolved..

Duration: 28 minutes

Affected Components: Collections / Search, Portal (app.depict.ai)

Apr 25, 08:48:32 GMT+0
Resolved - This incident has been resolved..

Apr 25, 08:20:47 GMT+0
Identified - We have identified the issue and are working on a fix.

Duration: 5 minutes

Affected Components: Recommendations, Collections / Search

Apr 11, 09:48:57 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 11, 09:46:56 GMT+0
Identified - We are currently experiencing a major incident.

Apr 11, 09:52:08 GMT+0
Resolved - This incident has been resolved..

Apr 11, 09:54:09 GMT+0
Resolved - The reason for this incident was an accidental change to our infrastructure that led to none of our services being reachable..