Depict Status - Incident history https://status.depict.ai Depict Thu, 23 Jul 2026 20:00:00 +0000 Subset of merchants experiencing an performance degradation across search and collections Type: Incident Duration: 10 minutes Affected Components: Collections / Search Jul 23, 20:00:00 GMT+0 - Investigating - We are currently investigating this incident. Jul 23, 20:10:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 10 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>20:10:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 23 Jul 2026 20:00:00 +0000 https://status.depict.ai/incident/cmrxylmkm01ad0zru8lv7088y https://status.depict.ai/incident/cmrxylmkm01ad0zru8lv7088y Availability of search and collection pages degraded for certain merchants Type: Incident Duration: 1 hour and 42 minutes Affected Components: Collections / Search Jul 23, 17:36:00 GMT+0 - Identified - Ongoing investigation into stability issues with search and collections. Jul 23, 19:17:44 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 42 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>17:36:00</var> GMT+0</small><br><strong>Identified</strong> - Ongoing investigation into stability issues with search and collections..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>19:17:44</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 23 Jul 2026 17:36:00 +0000 https://status.depict.ai/incident/cmrxuewpk00e51bpigxh5lbcq https://status.depict.ai/incident/cmrxuewpk00e51bpigxh5lbcq We're seeing issues with collection pages Type: Incident Duration: 22 minutes Affected Components: Collections / Search Jun 10, 12:23:00 GMT+0 - Investigating - We are currently investigating this incident. Jun 10, 12:39:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 10, 12:42:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 22 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>12:23:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>12:39:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>12:42:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 10 Jun 2026 12:23:00 +0000 https://status.depict.ai/incident/cmq82b25t008jp44029ec7nbf https://status.depict.ai/incident/cmq82b25t008jp44029ec7nbf We're scheduling maintenance for tonight due to a database configuration change Type: Maintenance Duration: 5 minutes Affected Components: Recommendations, Collections / Search Jun 9, 01:00:00 GMT+0 - Identified - Downtime should be a couple minutes at most, potentially there will be two blips though with around 11 minutes in-between Jun 9, 01:02:00 GMT+0 - Completed - Maintenance has completed successfully Jun 9, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 5 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - Downtime should be a couple minutes at most, potentially there will be two blips though with around 11 minutes in-between.</p> <p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>01:02:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 9 Jun 2026 01:00:00 +0000 https://status.depict.ai/maintenance/cmq5j8wvn00d9qkmeevuca2uu https://status.depict.ai/maintenance/cmq5j8wvn00d9qkmeevuca2uu Shopify portal down Type: Incident Duration: 25 minutes Affected Components: Portal (Supergrid merchandising app) Jun 8, 08:31:00 GMT+0 - Investigating - We are currently investigating this incident. Jun 8, 08:56:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 25 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>08:31:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>08:56:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 8 Jun 2026 08:31:00 +0000 https://status.depict.ai/incident/cmq4zn9k70b99qmsc1li3pdnv https://status.depict.ai/incident/cmq4zn9k70b99qmsc1li3pdnv We're investigating availability issues of our shopper facing APIs Type: Incident Duration: 51 minutes Affected Components: Recommendations, Ingestion (Centra & Custom Shopify apps), Collections / Search May 21, 07:03:11 GMT+0 - Identified - We are seeing recovery for some customers. We are continuing to work on a fix for this incident. May 21, 07:11:18 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the recovery. May 21, 07:29:58 GMT+0 - Resolved - This incident has been resolved. May 21, 06:39:00 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 51 minutes

Affected Components: , ,

<p><small>May <var data-var='date'> 21</var>, <var data-var='time'>07:03:11</var> GMT+0</small><br><strong>Identified</strong> - We are seeing recovery for some customers. We are continuing to work on a fix for this incident..</p> <p><small>May <var data-var='date'> 21</var>, <var data-var='time'>07:11:18</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the recovery..</p> <p><small>May <var data-var='date'> 21</var>, <var data-var='time'>07:29:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 21</var>, <var data-var='time'>06:39:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Thu, 21 May 2026 06:39:00 +0000 https://status.depict.ai/incident/cmpf4uvj4074ep9xavlbrnho5 https://status.depict.ai/incident/cmpf4uvj4074ep9xavlbrnho5 Investigating degraded availability for some of our customers Type: Incident Duration: 1 hour and 10 minutes Affected Components: Recommendations, Collections / Search May 17, 18:30:56 GMT+0 - Investigating - The realtime API is showing degraded availability for a small percentage of customers May 17, 19:41:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 10 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 17</var>, <var data-var='time'>18:30:56</var> GMT+0</small><br><strong>Investigating</strong> - The realtime API is showing degraded availability for a small percentage of customers.</p> <p><small>May <var data-var='date'> 17</var>, <var data-var='time'>19:41:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 17 May 2026 18:30:56 +0000 https://status.depict.ai/incident/cmpa6kygd07thpck8ah12f9ii https://status.depict.ai/incident/cmpa6kygd07thpck8ah12f9ii Infrastructure Uplift Type: Maintenance Duration: 20 minutes Affected Components: Recommendations, Ingestion (Centra & Custom Shopify apps), Portal (app.depict.ai), Collections / Search Apr 1, 20:30:00 GMT+0 - Identified - As part of our standard operational procedures and ongoing commitment to platform performance, our engineering team has scheduled a routine deployment for this week. We are notifying you in advance as a best practice for transparency. Here are the details for the upcoming maintenance window: * **Scheduled Time:** This Wednesday at 10:30 PM UTC+2 * **Estimated Duration:** Approximately 20 minutes * **Anticipated Impact:** No service disruption is expected. Our system is design so your storefront remains fully operational throughout this process. To mitigate any potential risks, our engineering and QA teams will actively monitor the deployment and conduct testing to verify system integrity during the release window. For real-time updates and system status, please refer to our official status page at <https://status.depict.ai/>. Maintaining reliable service for your daily operations remains our priority. If you or your technical team have any questions regarding this scheduled update, please don't hesitate to reach out.for a scheduled maintenance during that time. Apr 1, 20:30:01 GMT+0 - Identified - Maintenance is now in progress Apr 1, 20:50:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 20 minutes

Affected Components: , , ,

<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>20:30:00</var> GMT+0</small><br><strong>Identified</strong> - As part of our standard operational procedures and ongoing commitment to platform performance, our engineering team has scheduled a routine deployment for this week. We are notifying you in advance as a best practice for transparency. Here are the details for the upcoming maintenance window: * **Scheduled Time:** This Wednesday at 10:30 PM UTC+2 * **Estimated Duration:** Approximately 20 minutes * **Anticipated Impact:** No service disruption is expected. Our system is design so your storefront remains fully operational throughout this process. To mitigate any potential risks, our engineering and QA teams will actively monitor the deployment and conduct testing to verify system integrity during the release window. For real-time updates and system status, please refer to our official status page at <https://status.depict.ai/>. Maintaining reliable service for your daily operations remains our priority. If you or your technical team have any questions regarding this scheduled update, please don't hesitate to reach out.for a scheduled maintenance during that time..</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>20:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>20:50:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 1 Apr 2026 20:30:00 +0000 https://status.depict.ai/maintenance/cmncwdh3h0058wjirhpe7ebit https://status.depict.ai/maintenance/cmncwdh3h0058wjirhpe7ebit Update to Depict Loadbalancers Type: Maintenance Duration: 30 minutes Affected Components: Recommendations, Portal (app.depict.ai), Collections / Search Mar 24, 07:00:00 GMT+0 - Identified - Please be advised that we will be performing scheduled maintenance to rotate the configurations on our load balancers on March 24th at 08:00 Stockholm time. Because our load balancers are configured for High Availability (HA), we do not expect any service interruptions or downtime during this process. Traffic will be seamlessly routed through active, redundant nodes while the configurations are updated sequentially. This is a routine operational task to ensure our network infrastructure remains secure, up-to-date, and fully optimized. While we anticipate a completely transparent update, our engineering team will be actively monitoring system health throughout the window. If you experience any unexpected anomalies during or after this timeframe, please reach out. Mar 24, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 24, 07:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components: , ,

<p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be advised that we will be performing scheduled maintenance to rotate the configurations on our load balancers on March 24th at 08:00 Stockholm time. Because our load balancers are configured for High Availability (HA), we do not expect any service interruptions or downtime during this process. Traffic will be seamlessly routed through active, redundant nodes while the configurations are updated sequentially. This is a routine operational task to ensure our network infrastructure remains secure, up-to-date, and fully optimized. While we anticipate a completely transparent update, our engineering team will be actively monitoring system health throughout the window. If you experience any unexpected anomalies during or after this timeframe, please reach out..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>07:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 24 Mar 2026 07:00:00 +0000 https://status.depict.ai/maintenance/cmn32m1yz10tu5x7a761imtjw https://status.depict.ai/maintenance/cmn32m1yz10tu5x7a761imtjw Google Cloud incident Type: Incident Duration: 8 minutes Affected Components: Recommendations, Ingestion (Centra & Custom Shopify apps), Portal (app.depict.ai), Collections / Search Mar 4, 09:48:00 GMT+0 - Investigating - We are currently investigating this incident. Mar 4, 09:56:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 8 minutes

Affected Components: , , ,

<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>09:48:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>09:56:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 4 Mar 2026 09:48:00 +0000 https://status.depict.ai/incident/cmmbvgfin009l14gd344ndc6p https://status.depict.ai/incident/cmmbvgfin009l14gd344ndc6p Degraded PLP Performace Type: Incident Duration: 2 hours and 30 minutes Affected Components: Collections / Search, , API - Shopper Facing → Jun 17, 19:00:00 GMT+0 - Investigating - We are currently investigating this incident. Jun 17, 21:30:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 30 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 17 Jun 2025 19:00:00 +0000 https://status.depict.ai/incident/cmc1t5w75000ewao95ptc7gs3 https://status.depict.ai/incident/cmc1t5w75000ewao95ptc7gs3 Discount prices are not available for some merchants Type: Incident Duration: 1 hour and 28 minutes Affected Components: Recommendations, Collections / Search Mar 11, 15:37:32 GMT+0 - Identified - We are working with Centra on a fix for this incident. Mar 11, 15:56:38 GMT+0 - Identified - Centra has identified the issue and are working on resolving it Mar 11, 17:05:08 GMT+0 - Resolved - This incident has been resolved by Centra. There might be some delay in seeing the resolution as our syncs are catching up. But all should be back to normal in around 30min Type: Incident

Duration: 1 hour and 28 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>15:37:32</var> GMT+0</small><br><strong>Identified</strong> - We are working with Centra on a fix for this incident..</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>15:56:38</var> GMT+0</small><br><strong>Identified</strong> - Centra has identified the issue and are working on resolving it.</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>17:05:08</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved by Centra. There might be some delay in seeing the resolution as our syncs are catching up. But all should be back to normal in around 30min.</p> ]]> Tue, 11 Mar 2025 15:37:32 +0000 https://status.depict.ai/incident/cm84nnc24007cs34nfdk76urv https://status.depict.ai/incident/cm84nnc24007cs34nfdk76urv Search And PLP products Type: Incident Duration: 30 minutes Affected Components: Collections / Search, Portal (app.depict.ai) Feb 26, 12:16:26 GMT+0 - Identified - PLP and Search requests are not responding. Fix has been deployed but must propagate through our system Feb 26, 12:20:42 GMT+0 - Monitoring - Most traffic is now restored to normal Feb 26, 12:46:55 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 30 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>12:16:26</var> GMT+0</small><br><strong>Identified</strong> - PLP and Search requests are not responding. Fix has been deployed but must propagate through our system.</p> <p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>12:20:42</var> GMT+0</small><br><strong>Monitoring</strong> - Most traffic is now restored to normal.</p> <p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>12:46:55</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 26 Feb 2025 12:16:26 +0000 https://status.depict.ai/incident/cm7lvqmuq000j5jslnov2osn8 https://status.depict.ai/incident/cm7lvqmuq000j5jslnov2osn8 Search and collections outage Type: Incident Duration: 14 minutes Affected Components: Collections / Search, Portal (app.depict.ai) Oct 25, 15:48:47 GMT+0 - Monitoring - Service is gradually being restored, should start seeing results Oct 25, 15:51:42 GMT+0 - Resolved - Fully operational now Oct 25, 15:30:00 GMT+0 - Identified - Search and collections for non-shopify-app customers is currently returning no results. We are aware of the issue and attempting to restore service as quickly as possible. Type: Incident

Duration: 14 minutes

Affected Components: ,

<p><small>Oct <var data-var='date'> 25</var>, <var data-var='time'>15:48:47</var> GMT+0</small><br><strong>Monitoring</strong> - Service is gradually being restored, should start seeing results.</p> <p><small>Oct <var data-var='date'> 25</var>, <var data-var='time'>15:51:42</var> GMT+0</small><br><strong>Resolved</strong> - Fully operational now.</p> <p><small>Oct <var data-var='date'> 25</var>, <var data-var='time'>15:30:00</var> GMT+0</small><br><strong>Identified</strong> - Search and collections for non-shopify-app customers is currently returning no results. We are aware of the issue and attempting to restore service as quickly as possible..</p> ]]> Fri, 25 Oct 2024 15:30:00 +0000 https://status.depict.ai/incident/cm2owbvri003kygpi9w9ppf03 https://status.depict.ai/incident/cm2owbvri003kygpi9w9ppf03 Portal outage Type: Incident Duration: 1 minute Affected Components: Portal (app.depict.ai) Aug 5, 09:35:04 GMT+0 - Identified - Due to a misconfiguration, our app config portal is currently down. It should be back in a few minutes. Aug 5, 09:36:31 GMT+0 - Resolved - The portal is now working again. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>09:35:04</var> GMT+0</small><br><strong>Identified</strong> - Due to a misconfiguration, our app config portal is currently down. It should be back in a few minutes..</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>09:36:31</var> GMT+0</small><br><strong>Resolved</strong> - The portal is now working again..</p> ]]> Mon, 5 Aug 2024 09:35:04 +0000 https://status.depict.ai/incident/clzgsphwb36779ibnavqavrvav https://status.depict.ai/incident/clzgsphwb36779ibnavqavrvav Degraded performance in admin panel Type: Incident Duration: 42 minutes Affected Components: Shopify Admin, Portal (app.depict.ai) May 28, 07:32:31 GMT+0 - Investigating - \[retroactively\] We were investigating performance degredation in the admin backend. May 28, 08:00:00 GMT+0 - Monitoring - \[retroactively\] We implemented a fix and are currently monitoring the result. May 28, 08:15:00 GMT+0 - Resolved - \[retroactively\] This incident has been resolved. Type: Incident

Duration: 42 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 28</var>, <var data-var='time'>07:32:31</var> GMT+0</small><br><strong>Investigating</strong> - \[retroactively\] We were investigating performance degredation in the admin backend..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - \[retroactively\] We implemented a fix and are currently monitoring the result..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>08:15:00</var> GMT+0</small><br><strong>Resolved</strong> - \[retroactively\] This incident has been resolved..</p> ]]> Tue, 28 May 2024 07:32:31 +0000 https://status.depict.ai/incident/clwq2y4cf43400b3n1ifmcrlc9 https://status.depict.ai/incident/clwq2y4cf43400b3n1ifmcrlc9 Configured Filters with custom attributes don't appear for Shopify Merchants Type: Incident Duration: 28 minutes Affected Components: Collections / Search, Portal (app.depict.ai) Apr 25, 08:48:32 GMT+0 - Resolved - This incident has been resolved. Apr 25, 08:20:47 GMT+0 - Identified - We have identified the issue and are working on a fix Type: Incident

Duration: 28 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 25</var>, <var data-var='time'>08:48:32</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 25</var>, <var data-var='time'>08:20:47</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue and are working on a fix.</p> ]]> Thu, 25 Apr 2024 08:20:47 +0000 https://status.depict.ai/incident/clvez52gy0419vxodlv1uxcqd https://status.depict.ai/incident/clvez52gy0419vxodlv1uxcqd We are experiencing an outage to all our services Type: Incident Duration: 5 minutes Affected Components: Recommendations, Collections / Search Apr 11, 09:48:57 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 11, 09:46:56 GMT+0 - Identified - We are currently experiencing a major incident Apr 11, 09:52:08 GMT+0 - Resolved - This incident has been resolved. Apr 11, 09:54:09 GMT+0 - Resolved - The reason for this incident was an accidental change to our infrastructure that led to none of our services being reachable. Type: Incident

Duration: 5 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>09:48:57</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>09:46:56</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing a major incident.</p> <p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>09:52:08</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>09:54:09</var> GMT+0</small><br><strong>Resolved</strong> - The reason for this incident was an accidental change to our infrastructure that led to none of our services being reachable..</p> ]]> Thu, 11 Apr 2024 09:46:56 +0000 https://status.depict.ai/incident/cluv21xay866402lsog2hutoj8b https://status.depict.ai/incident/cluv21xay866402lsog2hutoj8b