Depict - Notice history

All systems operational

100% - uptime

Collections / Search - Operational

100% - uptime
May 2026 · 99.91%Jun · 99.96%Jul · 100.0%

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May 2026
Jun 2026
Jul 2026

Recommendations - Operational

100% - uptime
May 2026 · 99.91%Jun · 100.0%Jul · 100.0%

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May 2026
Jun 2026
Jul 2026

Portal (app.depict.ai) - Operational

100% - uptime
May 2026 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2026
Jun 2026
Jul 2026

Portal (Supergrid merchandising app) - Operational

100% - uptime
May 2026 · 100.0%Jun · 99.94%Jul · 100.0%

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May 2026
Jun 2026
Jul 2026

Ingestion (Supergrid merchandising app) - Operational

100% - uptime
May 2026 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2026
Jun 2026
Jul 2026

Ingestion (Centra & Custom Shopify apps) - Operational

100% - uptime
May 2026 · 99.94%Jun · 100.0%Jul · 100.0%

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May 2026
Jun 2026
Jul 2026
100% - uptime

Shopify Storefront - Operational

Shopify Admin - Operational

Notice history

Jul 2026

No notices reported this month

Jun 2026

We're seeing issues with collection pages
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.
We're scheduling maintenance for tonight due to a database configuration change
  • Completed
    June 09, 2026 at 1:02 AM
    Completed
    June 09, 2026 at 1:02 AM
    Maintenance has completed successfully
  • In progress
    June 09, 2026 at 1:00 AM
    In progress
    June 09, 2026 at 1:00 AM
    Maintenance is now in progress
  • Planned
    June 09, 2026 at 1:00 AM
    Planned
    June 09, 2026 at 1:00 AM

    Downtime should be a couple minutes at most, potentially there will be two blips though with around 11 minutes in-between

Shopify portal down
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.

May 2026

We're investigating availability issues of our shopper facing APIs
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the recovery.

  • Identified
    Identified

    We are seeing recovery for some customers. We are continuing to work on a fix for this incident.

  • Investigating
    Investigating
    We are currently investigating this incident.
Investigating degraded availability for some of our customers
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    The realtime API is showing degraded availability for a small percentage of customers

May 2026 to Jul 2026

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