Depict - Notice history

All systems operational

100% - uptime

Collections / Search - Operational

100% - uptime
Mar 2024 ยท 100.0%Apr ยท 99.96%May ยท 100.0%

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Mar 2024
Apr 2024
May 2024

Recommendations - Operational

100% - uptime
Mar 2024 ยท 100.0%Apr ยท 99.98%May ยท 100.0%

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Mar 2024
Apr 2024
May 2024

Portal (app.depict.ai) - Operational

100% - uptime
Mar 2024 ยท 100.0%Apr ยท 99.97%May ยท 100.0%

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Mar 2024
Apr 2024
May 2024

Portal (Supergrid merchandising app) - Operational

100% - uptime
Mar 2024 ยท 100.0%Apr ยท 100.0%May ยท 100.0%

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Mar 2024
Apr 2024
May 2024

Ingestion (Supergrid merchandising app) - Operational

100% - uptime
Mar 2024 ยท 100.0%Apr ยท 100.0%May ยท 100.0%

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Mar 2024
Apr 2024
May 2024

Ingestion (Centra & Custom Shopify apps) - Operational

100% - uptime
Mar 2024 ยท 100.0%Apr ยท 100.0%May ยท 100.0%

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Mar 2024
Apr 2024
May 2024
100% - uptime

Shopify Storefront - Operational

Shopify Admin - Operational

Notice history

May 2024

Degraded performance in admin panel
  • Resolved
    Resolved

    [retroactively] This incident has been resolved.

  • Monitoring
    Monitoring

    [retroactively] We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    [retroactively] We were investigating performance degredation in the admin backend.

Apr 2024

Configured Filters with custom attributes don't appear for Shopify Merchants
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We have identified the issue and are working on a fix
We are experiencing an outage to all our services
  • Update
    Update

    The reason for this incident was an accidental change to our infrastructure that led to none of our services being reachable.

  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are currently experiencing a major incident

Mar 2024

No notices reported this month

Mar 2024 to May 2024

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