Depict - Update to Depict Loadbalancers – Maintenance details

All systems operational

Update to Depict Loadbalancers

Completed
Scheduled for March 24, 2026 at 7:00 AM – 7:30 AMUTC

Affects

API - Shopper Facing

Under maintenance from 7:00 AM to 7:30 AM

Collections / Search

Under maintenance from 7:00 AM to 7:30 AM

Recommendations

Under maintenance from 7:00 AM to 7:30 AM

Portal (app.depict.ai)

Under maintenance from 7:00 AM to 7:30 AM

Updates
  • Completed
    March 24, 2026 at 7:30 AMUTC
    Completed
    March 24, 2026 at 7:30 AMUTC
    Maintenance has completed successfully
  • In progress
    March 24, 2026 at 7:00 AMUTC
    In progress
    March 24, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • Planned
    March 24, 2026 at 7:00 AMUTC
    Planned
    March 24, 2026 at 7:00 AMUTC

    Please be advised that we will be performing scheduled maintenance to rotate the configurations on our load balancers on March 24th at 08:00 Stockholm time.

    Because our load balancers are configured for High Availability (HA), we do not expect any service interruptions or downtime during this process. Traffic will be seamlessly routed through active, redundant nodes while the configurations are updated sequentially. This is a routine operational task to ensure our network infrastructure remains secure, up-to-date, and fully optimized.

    While we anticipate a completely transparent update, our engineering team will be actively monitoring system health throughout the window. If you experience any unexpected anomalies during or after this timeframe, please reach out.